Here’s to a 2021 full of things to be counted

On behalf of the team of ABACO Market Studies we wish you a Merry Christmas and a 2021 full of things “to be counted” 😉 Thanks for being there! More next year and of course, always better.

(Español) Metro de Málaga mantiene la valoración del servicio por parte de sus usuarios a pesar de la pandemia

Sorry, this entry is only available in European Spanish.

Verification of transport network stops

From Tuesday 17 November to 20 December, a sample of the stops and “Passenger Information Points” (PIV) on the interurban and urban transport network in other municipalities of the concessions included in the Quality Plan for permanent regular road passenger transport services in the Community of Madrid will be checked. The PIVs are Passenger Information […]

Opinion study on the quality of service in interurban and urban transport in the municipalities of the Community of Madrid

Today, Monday 16 November, we began conducting surveys on the user’s opinion on the quality of services offered on the regular road passenger transport network of Interurban and Urban Lines in the Community of Madrid. Over the next few weeks we will be conducting 13,500 surveys distributed among the various concessions providing service on the […]

Customer satisfaction surveys in Segovia’s city buses

Between November 9th and 13th, our surveyors will be in Segovia to find out the satisfaction of the users in relation to the service provided by the Segovia’s urban bus company. The surveys will be carried out on board the different lines between 7:30 and 22:30 throughout the week in order to find out the […]

Campaign to control passenger occupation at rush hour on Madrid’s intercity bus lines

From November 10th our interviewers will be on the intercity buses of Madrid, carrying out passenger occupation control during rush hour. Once the information is collected, the matrices of uploaded travelers, passengers down, occupation and time of passing by each stop will be obtained, for the whole measurement and for the time of greatest load […]

Campaign of occupation control of travellers in rush hours in the lines of EMT 2020

From November 3rd our interviewers will be on the bus lines of the EMT, carrying out passenger occupation control during rush hour. Once the information is collected, the matrices of uploaded travelers, passengers down, occupation and time of passing by each stop will be obtained, for the whole measurement and for the time of greatest […]

Travellers capacity count in Parla Tram 2020

On October the 29th is being conducted the capacity count of travelers in the Tram of Parla. The objective of this count is to quantify the demand of travelers in the time from 6 in the morning to 10 at night, the period in which 95% of demand is concentrated. Out of this capacity count it […]

External customer satisfaction survey on the Parla Tram 2020

On 22 and 27 October, the external customer satisfaction survey campaign for the Parla Tramway was carried out. The aim of these surveys is to find out the level of satisfaction of users with the services provided by the Tramway of Parla, in order to know the strengths and weaknesses of the system and to […]

Expectative and opinion surveys (CSI – customer satisfaction index) on Metro Ligero Oeste

Between 19 and 21 October, the service perception surveys were carried out for the regular users of the Light Railway, with the aim of finding out their degree of satisfaction with the services provided by the Light Railway and the strengths and weaknesses of the system in order to improve those aspects that are necessary […]