SURVEYS on... quality / satisfaction

Fieldwork associated with the previous study of the needs and alternatives for the metropolitan transport service of Logroño

Year: 2018

Mode: City buses

Client: Iplan

Final client: Gobierno de La Rioja

Goals:

The aim of the work is to obtain service assessment data and to obtain the number of passengers per stop of the Logroño metropolitan service.

Job description:

The work carried out by ABACO consists of the application of a satisfaction survey on board the buses on the 8 urban lines over 4 hours of the service on a working day, so that users can evaluate different aspects of the service in order to detect the most problematic points on which a solution can be offered and suggest possible improvements that could be made. At the same time, a capacity survey is carried out on board the buses in the same period, so that results can be obtained on the use of each of the stops. A total of 244 surveys are obtained. The deliverable consists of a coded and purified database, for subsequent processing and exploitation by the client.

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