Quality survey to Metro de Madrid users fieldwork. Wave 1 2024
On April 8, 9, 10, 11, 15, 16 and 17, from 7:00 a.m. to 10:00 p.m., more than 13,000 quality surveys were carried out among users of the Metro de Madrid network at different stations, in order to study the perception of the service by Metro de Madrid customers, evaluating different aspects such as accessibility, times, comfort, information, etc. …..
This work consists of 2 waves. The second part will be carried out in October of this year.