SURVEYS on... quality / satisfaction

Quality survey on Metro Ligero Oeste service

Year: 2014-2016-2018 (*experience previous to 2015 corresponds to fieldwork jobs developed as TEMA GRUPO CONSULTOR fieldwork department)

Mode: Metro Ligero

Client: Metro Ligero Oeste

Goals:

This is a survey consisting of a survey of satisfaction to users of Metro Ligero Oeste, in order to know their satisfaction level about the services provided by MLO and the strengths and weaknesses of the system to improve those aspects necessary to offer users a higher quality service.

Job description:

The work developed by ABACO consists of carrying out interviews on expectative and opinion  among Metro Ligero users on line ML-2 and ML-3, using a stratified random sampling with quota control by line and station.

Interviews were conducted in an average working days  from 7:00 to 22:00 hours.

In 2014,  890 interviews were completed, out of them 443 were on satisfaction and 447 interviews were on quality expectations.

In 2016,  848 interviews were completed, out of them 400 were on satisfaction and 448 interviews were on quality expectations.

In 2016,  848 interviews were completed, out of them 429 were on satisfaction and 452 interviews were on quality expectations.

Back to projects