Quality surveys of users of the Metro de Madrid network. Wave 3 2019
Between Monday 7 and Friday 11 October 2019, from 7 a.m. to 10 p.m., more than 12,000 quality surveys have been carried out on users of the Metro de Madrid network at different stations in order to study the perception of the service by Metro de Madrid customers, evaluating different aspects such as accessibility, times, comfort, information, etc?
This work consists of 3 waves. The first wave took place in March and the second in June of this year.
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